Responsible Gambling Commitment
Xhjili is committed to maintaining a safe, enjoyable gambling environment. Gambling on Xhjili is for entertainment purposes only and should not be regarded as a source of income. We implement technical controls, staff training, and support pathways to prevent problem gambling and to assist players in managing their activity.
Age Verification and Minors Protection
We require users to meet the minimum legal age for gambling in their jurisdiction and to provide accurate information during registration. Xhjili may request identity and age verification documents at any time. If it is determined that a user is under the legal age, all activity will be null and void, winnings may be forfeited, and the account will be closed in accordance with applicable law.
Limits and Self-Restriction Tools
To support responsible play, Xhjili provides tools to control spending and time spent on the site. You may set the following limits:
- Deposit limits: daily, weekly, and monthly. When the limit is reached, deposits are blocked until the period resets.
- Session limits: daily, weekly, and monthly limits on time spent; once the limit is reached, play is paused until reset.
- Loss limits: cumulative losses over a defined period; upon reaching the limit, further play is restricted.
- Stake limits: per bet ceilings to cap individual wagers.
Reality Check and Time Awareness
Xhjili provides an automated reality check that appears after defined intervals of play. The notification reports the elapsed time, current session losses and winnings, and overall session status. You must acknowledge the notice and may choose to end the session or continue with awareness of risk.
Self-Exclusion and Self-Limitation Options
If you need to take a break or reduce risk, you may choose self-exclusion or self-imposed limits. Available options include:
- Self-exclusion: periods of 1 month, 3 months, 6 months, 1 year, 2 years, 3 years, 4 years, 5 years, or indefinite (permanent).
- Cross-product limits: where applicable, limits apply across all product categories on Xhjili.
- Category restrictions: restrict access to specific product areas such as Casino, Live Casino, Slots, and Virtual Games.
To activate or modify self-exclusion or limits, contact our Customer Support via Live Chat or by email at [email protected]. During a self-exclusion period, access to gambling is blocked. Remaining funds may be withdrawn in accordance with our withdrawal policy. Changes to an ongoing exclusion take effect in accordance with our internal procedures.
Help, Support, and Resources
If you experience signs of gambling problems or seek guidance, consider consulting reputable professional resources. You may contact national or regional problem gambling helplines, Gamblers Anonymous, Gambling Therapy, or other qualified organizations. For immediate assistance, contact Xhjili Customer Support via Live Chat or email.
Protecting Minors and Family Safety
Xhjili prohibits underage gambling and conducts age checks during onboarding. Guardians should implement device level controls and avoid sharing login details. Do not leave devices unattended while logged in to Xhjili.
Privacy, Data and Responsible Gaming Features
Data collected for responsible gaming features will be processed in accordance with our Privacy Policy. This data helps enforce limits, detect risky patterns, and communicate responsible gaming information. Cookies supporting functionality and responsible gaming tools are used on the site.
Contact Xhjili for Responsible Gaming Support
For questions about responsible gaming features or to request assistance with limits or exclusion, contact our Customer Support team via Live Chat or by email at [email protected]. Our team provides 24/7 support to assist with risk assessment, limit configuration, or initiating an exclusion.
Important: Play within your means. If you suspect gambling is affecting your life or finances, seek help promptly.